Frequently Asked Questions
How Do I Get My Right Size?
Please read each description before selecting size of item. Some of our products run small and getting a size up may be necessary for comfort. Sorry but we cannot be held responsible for ordering the wrong size.
What Is The Status Of My Order?
After order is placed, an email will be sent when label is created along with a tracking number. If you need the tracking number again email us at firstname.lastname@example.org with your order number.
Can I Change My Order?
Orders can be considered to be changed before it is shipped. Wanted item must be in stock. Once shipped, order cannot be changed.
How Are Orders Shipped?
We ship through USPS
Do You Ship Internationally?
Yes. Please be sure to enter address correctly. Shipping cost reflects on your location.
How Long Does It Take To Ship My Order?
This varies on time of purchase and the day. Orders made early in the day are usually (not always) shipped the next day. Expect orders to be shipped within 1-3 days.
What Payment Methods Do You Accept?
We accept most Visa and Mastercard debit cards. We also accept Shop Pay, Apple Pay, Google Pay. You can pay through paypal and now you can pay through Quad Pay.
Do You Accept Returns Or Exchanges?
Returns can only be made if there is a defect with the item that was our fault. Our items are checked before shipping to avoid any defects. Exchanges cannot be made because some items are while supplies last.
Are Discount Codes Offered?
Subscribe to our newsletter at the bottom of the site to be informed when there's a new discount code available. You can also follow us on Instagram and Facebook @ Butterscotchbellellc